Privacy Policy

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Privacy Policy

Data Privacy is of high importance for RCKC London and we are committed to being fully transparent and open with our processing of your personal data.

The following is our privacy policy explaining how we protect and process your personal data.

1.    Who are we?

 We are responsible for protecting your personal data under applicable data protection law.

Postal address: 180 Ealing Road, Wembley, Middlesex, HA0 4QD – U.K
E-mail address: info@rckclondon.co.uk
2.    What do we use your data for?

We will use your data collected online or in person at our store, among other purposes
-To manage your registration as a user,
-To manage your purchases of products or services,
-To manage delivery of products or services,
-To manage your payments,
-To respond to your queries, and
-To send you our customised communications, if you wish.

We will also use your data in order to handle complaints and warranty matters for products.
3.    Why do we use your data?

We have legal standing to process your data for various reasons. The main reason is that we need to process your data to perform the contract that you accept with us when you register and when you make a purchase or use any of our services.

We process your data because their processing is necessary for us to make the purchase or services contract with you. Certain processing of data related to the purchase process is activated only because you request or authorise it, as is the case of the storage of payment (card) data for future purchases. In these cases, our processing of your data is supported by your own consent.

We consider that we have a legitimate interest to carry out the necessary verifications to detect and prevent potential fraud when you make a purchase.
We understand that the processing of these data is positive for all the participating parties when a purchase is paid and in particular for you, since this allows us to establish measures to protect you from fraud attempts by third parties.

We also use your data for other reasons, for example, to respond to your queries or to send you newsletters that you have asked to receive from us.

We consider that we have legitimate interest in answering the requests or queries raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the queries raised. When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the Platform, the processing of your data is necessary to perform the purchase contract

We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customized information through multiple channels.

4.    How long do we keep your data?
We will keep your data for as long as you are an active customer.

We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question.

Sometimes, we will only process the data until the time when you decide, as is the case of payment (card) data that you requested us to store for future purchases.

We will process your data until you unsubscribe or cancel your subscription to the newsletter.
Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time.

5.    Who do we share your data with?

To achieve the purposes mentioned in this Privacy Policy, we must give access to your personal data to entities of the RCKC London group and to third parties that provide us with support in the services that we offer your, i.e.:
-Financial institutions,
-Anti-fraud detection and prevention entities,
-Technological service providers,
-Logistic, transport and delivery partners and service providers,
-Providers of customer support related services,
-Advertising and marketing related partners and service providers.

For service efficiency purposes, some of these providers are located in territories outside the European Economic Area that do not offer a level of data protection comparable to that of the European Union such as India. In such cases, we inform you that we will transfer your data with adequate safeguards and always keeping your data safe.

You may request access to your personal data any time by dropping us an e-mail at info@rckclondon.co.uk.

 

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